New customers are great, but loyal customers are even better! In this insightful and practical episode of the neuromarketing 2020 series Roger Dooley, author of the bestsellers 'Friction' and 'Brainfluence' argues that bad customer experience is a bigger business problem than bad advertising.
Topics he covers:
• How friction in the customer experience impacts loyalty and corporate revenues
• Identifying roadblocks, alter them for the benefit of both business and customer
• Inspiration for changes that will create an effortless customer experience
This presentation is freely available until October 22. Review the full agenda for the upcoming episodes.
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